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Baccarat Customer Service

 

Monday to Friday
10 am to 7 pm (CET GMT +1)

Saturday
10 am to 6 pm (CET GMT +1)


Tel.: +33 1 40 22 14 14

Bar & Tableware

THE GLASSES CLEANING

By hand
In order to prevent damage, glasses must be washed individually using warm water and a non-abrasive product*. We recommend using gentle care dishwasher tablets, which can also be used while washing by hand.

Tilt glass downwards and rinse under the faucet ending with the foot.

 

In the dishwasher
Set the dishwasher to the delicate cycle, with a maximum temperature of forty degrees. If the temperature is too high, a chemical reaction may occur that will dull the crystal, producing a milky colr. We recommend using gentle care dishwasher tablets, which can also be used while washing by hand. 

Separate and wedge the glasses so as to avoid them knocking together. Space the glasses far enough apart so that they cannot knock against each other.


Drying and wiping
Place the glasses on a towel or on an absorbent kitchen paper to drain, or wipe delicately while keeping the thumb outside of the body and holding the glass by the stem to minimize pressure.

Always use a lint-free fine cotton towel or a linen towel. Always put the glasses back in their boxes or stand them upright, without touching each other. 

 

THE DECANTERS

It is best not to leave wine in the decanters and to rinse them immediately after use. Decanters must be washed in warm water with a soft sponge and no detergent*. We recommend using gentle care dishwasher tablets, which can also be used while washing by hand.

Decanters should always be  tidied away without a cap so as to allow for airing.

 
To absorb any remaining moisture, insert a long strand of absorbent kitchen paper for about 10 hours.


* If misting occurs, pour in a handful of coarse salt and a half liter of spirit vinegar. Shake vigorously and rinse several times with warm water.