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Baccarat Customer Service


Monday to Friday
10 am to 7 pm (CET GMT +1)

10 am to 6 pm (CET GMT +1)

Tel.: +33 1 40 22 14 14

Return Instructions

Returns & Exchanges for Baccarat boutiques'purchases
We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return. An exchange or store credit will be granted within 30 days of purchase. Any merchandise should be returned at the store where it was purchased.

Returned merchandise should be presented in unused/saleable condition in original packaging and accompanied with a receipt. Used merchandise cannot be returned unless defective.


Store credit will be valid for 36 months from date of credit receipt. No cash refunds will be issued